Privacy Policy

1. Our Commitment to Privacy. This notice describes our Privacy Policy. Our Privacy Policy is designed to advise you about how we collect, use, and protect the Personally Identifiable Information you provide. By visiting this site, you are accepting the practices described in this Privacy Policy.

2. What Information is Collected.

(a) Information You Provide to Us:

We collect the Personally Identifiable Information you choose to enter on various pages of our site, or that you may choose to give us in some other way (such as by email, physical mail, or by telephone). For example, you will be asked to provide Personally Identifiable Information when you register for access to certain portions of our site, sign up for newsletters or mailings, or make a purchase.

The categories of Personally Identifiable Information we collect are your first and last name, e-mail address, physical address, and telephone number.

You can choose not to provide certain information, but you may not be able to take advantage of our services and features.

(b) Automatic Information:

When you visit a website, you disclose certain information, such as your Internet Protocol (IP) address and the time of your visit. This site, like many other sites, records this basic information about visits to our site.

(c) “Cookies”:

Cookies are pieces of information that are transferred to your computer from a web server.

We use cookies to store visitor preferences, record session information (such as items that you add to your shopping cart) record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site, ensure that visitors are not repeatedly sent the same banner ads, and to customize Web page content based on visitors’ browser type or other information that the visitor sends.

Most browsers are set up to accept cookies, but you can change your settings to have your browser notify you when you receive a new cookie or you can change your settings to refuse to accept cookies.

3. How and When the Information is Used. The information we collect is used for administering our business activities as follows:

(a) to improve the content of our site;

(b) to customize the content and/or layout of site pages for each individual visitor;

(c) used to notify consumers about updates to our Web site;

(d) shared with other reputable organizations to help them contact consumers for marketing purposes;

(e) used by us to contact consumers for marketing purposes.

4. How We Protect Your Information. The privacy and protection of your information is important to us. We offer some of our services in connection with other web sites. The affiliated sites may have different privacy practices and we encourage you to read their privacy policies. Your access to some services and content is password protected. We advise that you do not disclose your password to anyone. In addition, we recommend you sign out of password-protected services at the end of your session. You should also be aware that if you voluntarily disclose Personally Identifiable Information on message boards or in chat areas, that information can be viewed publicly and can be collected and used by third parties without our knowledge and may result in unsolicited messages from other individuals or third parties. Such activities are beyond our control and this policy.

5. Who Has Access to the Information. Information about our users is important to us. Access to your information may be provided to third parties who provide technical support for the operation of our site. In addition, we may sell our business or buy, merge or partner with other companies or businesses. In such transactions, user information may be transferred along with other assets. We may also disclose your information in response to a court order and we may disclose your information when we believe we are required to do so by law. We may disclose your information in connection with the collection of amounts you may owe to us and to law enforcement authorities whenever we deem it appropriate or necessary. Please note we may not provide you with notice prior to disclosure.

6. Methods We Use to Protect Your Information. We use security software to protect the confidentiality of your personal information. In addition, our business practices are reviewed periodically for compliance with policies and procedures governing the security and confidentiality of our information. Our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons.

7. Children. This website does not provide services or sell products to children under the age of 18. If we discover we have received any information from a child under the age of 18 in violation of this policy, we will delete that information immediately. If you believe we have received any information from or about anyone under the age of 18, please contact us at the address listed below.

8. How You Can Access Your Information. You can request access to all your personally identifiable information maintained by us by sending an e-mail to us at the address listed below. Upon request we offer you the ability to have inaccuracies corrected in your personally identifiable information. You can have this information corrected by sending us an e-mail at the address listed below.

9. Consent. By using our website, you consent to the collection and use of your personal information as described in this Privacy Policy.

10. Changes to Privacy Policy. If our Privacy Policy or procedures change, we will immediately post those changes to our website. Any such changes will be effective immediately upon being posted, unless otherwise stated in the change.

11. Effective Date. This Privacy Policy is effective as of 07-22-10.

12. Contact E-Mail. You may contact us concerning this Privacy Policy at the following e-mail address



This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please Review It Carefully

Who does this Notice apply to?

We provide healthcare to patients and families in partnership with other professionals and organizations. The privacy practices in this notice will be followed by:

• Urgent Med Housecalls

• any business associate with whom we share health information

Our responsibility to you regarding your medical information

We understand that medical information about you is personal. We are committed to protecting the privacy of medical information about you. In an effort to provide the highest quality medical care and to comply with certain legal requirements, we will and are required to:

• Keep your medical information private.
• Provide you with a copy of this notice.
• Follow the terms of this notice.
• Notify you if we are unable to agree to a restriction that you have requested.
• Accommodate reasonable requests by you for us to communicate health information by alternative means or at alternative locations.

How we may use and disclose medical information about you

We may use and disclose medical information about you for your treatment (such as sending medical information about you to a specialist as part of a referral); to obtain payment for treatment (such as sending billing information to your insurance company); and to support our health care operations (such as comparing patient data to improve treatment methods).

Examples of disclosures for treatment, payment or health care operations

We will use your health information for treatment.
For example: Information received by a nurse, physician or other member of your healthcare team will be recorded in your record and used to determine your course of treatment. We will also provide your physician or a subsequent healthcare provider with copies of reports to assist him or her in treating you once you’re discharged from the hospital.

We will use your health information for payment.
For example: A bill may be sent to you or an insurance company. The information on or accompanying the bill may include information that identifies you, as well as your diagnosis, procedures and supplies used in your treatment.

We will use your health information for regular health care operations.
For example: Care providers or quality management staff may use information in your health record to assess the care and outcomes in your case and others like it. This information will then be used in an effort to continually improve the quality and effectiveness of the healthcare and services we provide.

How will my information be used?

• We may contact you for appointment reminders, or to tell you about or recommend possible treatment options, alternatives, health-related benefits or services that may be of interest to you.
***You will have an opportunity to refuse or opt-out of receiving this information upon the first contact by us***.

• Family and Friends. We may release medical information about you to a family member, friend, or any other person involved in your medical care. We may also give information to those you identified as responsible for payment of your care. We may use or disclose medical information about you without your prior authorization for several other reasons. Subject to certain requirements, we may give out medical information about you without your prior authorization for the following purposes:

• Law. We may disclose medical information when required by law, such as in response to a request from law enforcement in specific circumstances or in response to valid judicial or administrative orders.

• Public health. We may disclose your health information to public health or legal authorities charged with preventing or controlling disease, injury, disability, child abuse or neglect, etc. as required by law.

• Business associates. There are some services provided in our organization through contracts with business associates (ie. we may disclose medical information about you to a company who bills insurance companies on our behalf to enable that company to help us obtain payment for the health care services we provide). To protect your health information we require the business associate to appropriately safeguard your information.

• Notification. We may use or disclose information to notify or assist in notifying a family member, personal representative, or another person responsible for your care, of your location and general condition.

• Funeral directors. We may disclose health information to funeral directors consistent with applicable law for them to carry out their duties.

• Organ donation. Consistent with applicable law, we may disclose health information to organ procurement organizations or other entities for the purpose of tissue donation and transplant.

• Food and Drug Administration (FDA). We may disclose to the FDA health information relative to adverse events.

• Workers’ Compensation. We may disclose health information necessary to comply with laws relating to Workers’ Compensation or other similar programs established by law.

• Correctional institution. Should you be an inmate of a correctional institution, we may disclose to the institution or its agents health information necessary for your health and the health and safety of other individuals.

• State Requirements. Many states have requirements for reporting including population- based activities relating to improving health or reducing health care costs.

• Organized Health Care Arrangements. Our care providers, staff members, and affiliates have organized and are jointly presenting this notice to you. Information will be shared as necessary to carry out treatment, payment and health care operations. Physicians and caregivers may have access to protected health information to assist in reviewing past treatment as it may affect treatment this time.

Other uses of medical information

In any other situation not covered by this notice, we will ask you for your written authorization before using or disclosing medical information about you. If you choose to authorize us to use or disclose your health information, you can later revoke that authorization by notifying us in writing of your decision, except to the extent that action has already been taken by us upon an authorization given to us.

Your rights regarding medical information about you

Although your health record is the property of the hospital, clinic, or other medical provider service that created it, you have the right to:

• Request a restriction, in writing*, on certain uses or disclosures of your medical information for treatment, payment or health care operations, with the exception of emergency situations. We will consider your request, but we are not legally required to agree to a requested restriction. We will inform you of our decision regarding your request.

• Obtain a paper copy of this notice of our privacy practices upon request.

• Inspect and obtain a copy of your medical information, in most cases.

• Request in writing*, an amendment to your records if you believe the information in your record is incorrect or important information is missing. We could deny your request to amend a record if the information was not created by us, maintained by us, or if we determine the record is accurate. You may appeal, in writing, a decision by us not to amend a record.

• Obtain an accounting of disclosures stating to whom and where your health information has been disclosed for purposes other than treatment, payment, health care operations or where you specifically authorized a use or disclosure in the past six (6) years, but not prior to February 1, 2007. The request must be in writing* and state the time period desired for the accounting. There may be a charge for these services.

• Request that medical information about you be communicated to you in a confidential way or at an alternative location but you must specify how or where you wish to be contacted.

*All written requests or appeals should be submitted to our Privacy Officer listed at the bottom of this notice.

Changes to this Notice

Urgent Med Housecalls has the right to change this notice at any time. We have the right to make the revised notice effective for medical information we already have about you as well as any information we receive in the future. We will post a copy of the current notice on our website The notice will contain the effective date. In addition, you may request a copy of the current notice each time you are visited by a house call medical services provider for treatment or health care services.

If you have questions or would like additional information, or if you believe your privacy rights have been violated, you may contact us at:

Urgent Med Housecalls
250 King Street, #1500
San Francisco, CA 94107
Tel 415-680-4153
Fax 415-666-2573

You may also file a complaint with the U.S. Department of Health and Human Services Office of Civil Rights, 200 Independence Avenue, S. W., Washington, DC 20201. Filing a complaint will not negatively affect the treatment or coverage that you receive.

Privacy Officer John Horning, M.D.
 250 King Street, #1500, San Francisco, CA 94107

(Revised February 2017)

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